FAQ

Contact Lorch after-sales service center at 03134030, and by reading the serial number of the product, you can use the product warranty service.

Due to the fact that the installation of panel radiators is allowed by all technical technicians and there is no need to coordinate with the company’s after-sales service unit and it is installed at the consumer’s expense.

For guidance, please call the Customer Service Center at 03134030. The parameters of the device are not made available to the public due to possible damages caused by manipulation.

To take advantage of the device warranty service, just call 03134030, which is located on the device, so that the official experts of the company can be sent to your device. Also, regarding the receipt of unconventional funds, please raise the issue with the customer contact center to be investigated and acted upon.

Hold down the reset key for five seconds. If the defect is not fixed or repeated in such a way that the sound of the device fan is heard continuously, the technical expert approved by Lurch Company must completely control the chimney path. If the fan sound is not heard and the error is repeated at the first moment, call the customer service unit at 03134030.

Half-degree oscillation of the pressure gauge of the package device is normal, especially in winter conditions. If there is no leak or complete discharge of the pressure so that you do not encounter an error message, your device is working flawlessly.

Radiator noise is a very rare issue and needs to be carefully considered. This sound is usually resolved over time, but if the sound is continuous, please contact the after-sales service at 03134030 to use the device warranty.

In case of such an accident, contact the after-sales service unit at 03134030. By sending pictures to the relevant expert and checking for leaks due to external factors such as damage and sharpness of the product is included in the warranty. In this case, Rials of waste goods are calculated and deposited in the company’s account by the consumer. At the end, the closest representative of the company is introduced to the consumer and the consumer receives a new radiator by referring to the representative and hot delivery.

Lack of water consumption at the same time as the optimal heating of the radiators can be related to the fouling of the flowmeter impeller, which can also be due to the lack of proper filters, and requires a visit to the company’s service representative for service. Please call 03134030 to obtain the admission code and send the representative. It should be noted that lower costs for purchasing suitable filters for the device can prevent higher costs for repairing the device in the future to consumers. You can also buy accessories for Lorch packages from the company’s reputable stores.

استاندارد نصب پکیج شوفاژ دیواری جهت حداقل نویز با دودکش دوجداره (کوواکسیال) است. وجود غبار بر روی فن می تواند موجب آنبالانسی و ایجاد صدا  گردد. به همین منظور تاکید می گردد تا پکیج خود را به صورت دوره ای سرویس نمایید.

The authorized installer of the company is obliged to deliver the consumer version warranty card to the customer. But if for any reason this sheet is not provided to the consumer, there is no need to worry about the warranty. All you have to do is call 03134030, which is also on the device, and use the product warranty conditions by reading the serial number of the device.

The problem of the electronic board is thoroughly examined by service representatives as well as technical experts, and decisions are made based on the terms and conditions of warranty allocation. Defects due to power fluctuations and the consumer does not use the electrical protection device for the purchased package, is one of the cases that excludes the board from the warranty.